Frequently asked questions about your tickets to the Pompeii archaeological site
How and when will I receive my tickets?
1. Booking confirmed
After completing your purchase, you will receive a booking confirmation email.
2. Ticket delivery
Our delivery commitment is:
● Up to 24 hours before the visit for advance bookings.
● Up to 1 hour before the visit for bookings made less than 24 hours in advance.
When the tickets are available, you will receive your ticket by email and, additionally, we may send it via WhatsApp and/or SMS for your convenience. Furthermore, 24 hours before your visit, you will receive an automatic reminder through the same channels.
3. Exception: tours with in-person ticket delivery
For guided tours, tickets are not sent in advance, as they are delivered directly by the guide to our client.
● Delivery takes place at the meeting point on the day and time of the visit.
● The client must go to the meeting point indicated in the confirmation email.
The type of tour purchased (digital delivery or in-person delivery) is clearly indicated in the booking confirmation email sent immediately after purchase.
Is the ticket to visit the ruins of Pompeii included in my purchase?
Our tours always include admission to the monument.
What should I do if I have booked a GUIDED TOUR to visit Pompeii?
When you complete the purchase of your tickets, we will inform you of the meeting point to start your guided tour of Pompeii. We recommend arriving 15 minutes in advance to avoid any unforeseen issues, especially if you are traveling from another city.
What should I do if I purchased my tickets with an AUDIO GUIDE?
When purchasing your tickets for Pompeii, you will receive two emails. The first one confirms your purchase, and the second contains a link and instructions to access your private area, where you will find your tickets and the audio guide.
What documentation do I need to access the monument?
Tickets for Pompeii are nominative, so you must bring your original identification document, such as a national ID card, equivalent document, or passport. This is mandatory for access, and paper copies, digital copies, or photos on your phone are not accepted.
Can I bring my tickets in digital format?
Yes, you may enter the monument with the original digital tickets. When passing through access control, increase your screen brightness and present the full code.
Do children need tickets to enter?
Yes, even if the ticket is free of charge, children must have their own ticket and bring their identification document.
Can I change or cancel my tickets?
No. Once the ticket reservation has been made, it is not possible to modify any details, including name, date, or time, nor is it possible to cancel the tickets. Refunds are not available. This condition is clearly stated on our website and is accepted during the purchase process, including the final step with acceptance of our cancellation policy.
No exceptions are considered under any circumstances (COVID or other illnesses, work-related reasons, travel cancellations, etc.), as established by the managing authority.
Once the ticket has been purchased, RETURNS OR REFUNDS ARE NOT ACCEPTED, with one sole exception: if the visit cannot take place due to the closure of the monument. In this case, a full refund will be issued automatically using the same payment method.
Can I exercise the right of withdrawal?
No. In accordance with Law 3/2014 of March 27, which amends the consolidated text of the General Law for the Defense of Consumers and Users, approved by Royal Legislative Decree 1/2007 of November 16, Article 103 establishes that the right of withdrawal does not apply to the provision of services related to leisure activities when the contract provides for a specific date or period of performance.
Is it possible to eat inside the ancient city of Pompeii?
Yes, there are designated picnic areas where eating and drinking are allowed inside the Pompeii Archaeological Park. In addition, there is a cafeteria and restaurant within the site.
Is there a luggage storage service at the monument?
Yes, there is a luggage storage or cloakroom service at the Pompeii entrances for medium-sized suitcases and backpacks. For large suitcases, please ask staff, as they are stored in a different room.
Is the visit canceled in case of rain?
No. The visit to the monument takes place regardless of rain.
What happens if the monument closes?
If the monument must close due to force majeure, you will be offered the option to reschedule your visit for another day or, if this is not possible, a full 100% refund will be issued.
Are pets allowed inside the monument?
Small pets are allowed, provided they are kept on a leash at all times.
Can I enter Pompeii at a different time than the one selected during purchase?
No. Once you select the day and time for your visit, it cannot be changed. You must arrive at the selected time. Opening hours are extensive: from 9:00 to 7:00 pm from April to October, and from 9:00 to 5:00 pm from November to March.
How long can I stay inside Pompeii?
Once you enter the Pompeii Archaeological Park, there is no time limit for your visit, other than the park’s closing time.
How much time is needed to visit Pompeii?
Pompeii is a complete and extensive city. A minimum of 2–3 hours is recommended to see the main points of interest, but the visit can easily extend to 4–6 hours to enjoy it more thoroughly. Archaeology and history enthusiasts often spend several days visiting it.
What is the difference between Pompeii and Herculaneum?
Pompeii is larger and has a greater variety of buildings, as it was a city with intense commercial activity. Herculaneum is smaller and was a seaside residential area for wealthy citizens, so more villas can be seen. Some structures, fabrics, and even wooden elements are better preserved in Herculaneum due to the different way the volcano affected each city. In Pompeii, you can see different styles of houses, shops, and the complete layout of a functional city of ancient Rome.
Which site should I visit first, Pompeii or Herculaneum?
We recommend visiting both sites on separate days so you can enjoy them without rushing. If you wish to visit both on the same day, be sure to book your tickets for the earliest time possible to allow sufficient time, as you will need to walk a lot and travel between the two sites by public transport or rental car. During high season, we recommend starting with Pompeii to visit it early and without rush; during low season, you may start with Herculaneum, as it opens 30 minutes earlier.
Which entrance should I use to enter Pompeii?
The main entrance to the site is Porta Marina. However, when you purchase your tickets, we will indicate the meeting point for a guided tour of Pompeii. If you have tickets with an audio guide, we will also indicate where to start your visit.